Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us on WhatsApp at 0316-6008703 or email us at wellme.pk@gmail.com. We will guide you through the return process and provide instructions on how to send your item back to us.

If your return is accepted, we'll send you return instructions, including where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via WhatsApp (0316-6008703) or email at wellme.pk@gmail.com.

Damages and issues
Our bottles are of fine quality and are packed with complete safety measures in place. However, as a precaution, we request that you record an unboxing video before opening the parcel. If the bottle arrives damaged or broken for any reason, this video will serve as proof, and we will promptly process a replacement or refund. Damage claims cannot be processed without video proof.

Please do not break the seal on the box unless you are proceeding with a return or exchange. Items with a broken seal will not be eligible for return, except in cases where the item is damaged or defective.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us via WhatsApp (0316-6008703) or email at wellme.pk@gmail.com.